WARRANTY

General 

3DBIZZ grants a standard warranty on the Feedy series product ("product") in the country where the product was purchased. 

From the date the product is sold and delivered to an end-customer for the first time, as evidenced by the original customer’s purchase invoice, 3DBIZZ warrants the product is free from defects in material, design and workmanship for a period of twelve (12) months. Only the original purchaser is entitled to claim warranty and the warranty period is limited to his/her lifetime. 

For a warranty claim to be valid (i) notification must be made before the end of the warranty period, (ii) conform to any additional stipulations of the warranty, as defined below, (iii) must be substantiated with the original customer’s purchase invoice, (iv) the serial number sticker must still be on the product(s) and (v) the product must be returned in the original packaging. Since customers will only be entitled to make a warranty claim on submission of the original invoice and packaging, we advise that both the invoice and official packaging are kept in a safe place. If the original packaging is not available anymore, the customer can purchase such for an additional amount. 

The customer - provided that they are a natural person who is not acting in the course of their profession or business - may claim the rights to which they are entitled to under the warranty without prejudice to their rights or claims in accordance with the law. 

Conditions 

The 3DBIZZ warranty is granted under the explicit condition that: 

  • The product was sold, delivered and assembled by 3DBIZZ or a recognized 3DBIZZ reseller (see www.3DBIZZ.com for addresses of the recognized resellers) 

  • The product was newly manufactured on the date of purchase and not sold as used, refurbished or manufacturing seconds 

  • 3DBIZZ latest software was installed and used in and with the product 

  • The 3DBIZZ installation and maintenance instructions as described in the manual for the product have been observed. Unless the manual contains ‘do-it-yourself’ assembly instructions for the product or part thereof and these have been followed up meticulously, the warranty will become invalidated if the product was at any time disassembled or reassembled by any other person than 3DBIZZ or a recognized 3DBIZZ reseller 

Customers are welcome and we encourage them to use third party materials, accessories, etc.. That in itself, does not void the warranty. If, however, the use of third party elements, causes damage to the product, the part(s) affected by this damage is excluded from warranty. 

If a part of the product is repaired or replaced during the warranty period, the warranty period still remaining for the entire product will apply to this part. However, repair and/or replacement will not extend the warranty period. 

Notification 

The 3DBIZZ resellers deal with this warranty on behalf of 3DBIZZ.  Therefore, any notification on the basis of this warranty must be made to the 3DBIZZ reseller from whom the product was originally purchased, even if this is not in the customer’s present country of residence. 

Any warranty claim must first be recognized as justified, either by 3DBIZZs Reseller or by 3DBIZZ. If so, the reseller is obliged to rectify the defects free of charge according to this warranty. If the defect cannot be repaired, the reseller will, within the warranty period, replace the product free of charge by an identical product, or, if the product is no longer manufactured, by a similar replacement of the same value or offer an appropriate refund.  

Depending on the country, the warranty may not automatically include costs incurred for shipping defective products for scrutiny and/or repair, nor for shipping costs of replacement or repaired product(s) back to claimant.   

Exclusions 

This warranty does not apply to and therefor does not cover: 

  • consumables, such as the nozzle and the isolator coupler 

  • any defect or damage caused by inappropriate, incorrect or improper use, installation, maintenance, operation and cleaning or normal wear and tear. For correct use, reference is made to the manual of the product 

  • any other event, act, default or omission outside 3DBIZZ control, and/or 

  • failure of the product caused by an accident 

In any event, 3DBIZZ is not liable for indirect or consequential damages, including but not limited to loss of use, loss of profit or revenue. Furthermore, 3DBIZZ liability is limited to the purchase value of the product. 

Applicable law and competent court 

This warranty is exclusively governed by German law.  Any dispute arising out of or in connection with this warranty will be exclusively submitted to the jurisdiction of the court (Amtsgericht) of Munich, Germany. 



Letzte Aktualisierung: 18.05.2021